Privacy policy

Welcome to First Harvest. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website:

a) Personal Information

This may include:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment information
  • Order history

b) Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics data

2. How We Use Your Information

We use your information for purposes including:

  • Processing and delivering orders
  • Managing payments and refunds
  • Sending order updates and customer support responses
  • Improving our website and shopping experience
  • Personalizing product recommendations
  • Preventing fraud and unauthorized activity
  • Sending promotional emails, offers, and updates (only if you opt in)

3. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Provide relevant advertisements

You may disable cookies through your browser settings, though some website features may not function properly.

4. Payment Information

We do not store your debit/credit card details directly on our servers.

Payments are securely processed through trusted third-party payment gateways such as:

  • Razorpay
  • PayU
  • PhonePe
  • Shopify Payments
  • Other secure payment providers

These providers follow industry-standard security practices.

5. Third-Party Services

We may use third-party services for:

  • Payment processing
  • Shipping and logistics
  • Website analytics
  • Marketing and advertising
  • Customer support

Examples may include:

  • Shopify
  • Google Analytics
  • Meta/Facebook Ads
  • Email marketing platforms
  • Courier and logistics partners

These third parties may collect and process data according to their own privacy policies.

6. Data Security

We take reasonable security measures to protect your personal information against:

  • Unauthorized access
  • Misuse
  • Disclosure
  • Loss or alteration

Our website uses secure SSL encryption and trusted hosting infrastructure. However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Customer Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent where applicable

To make any such request, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send:

  • Product updates
  • Offers and discounts
  • New launch announcements

You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page. We encourage users to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Business Name: First Harvest
Email: customercare@firstharvest.in
Phone: 90822 84258

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under this policy shall fall under the jurisdiction of the courts located in [Mumbai/Maharashtra].