Shipping policy

Thank you for shopping with First Harvest. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy carefully to understand how your orders are processed and delivered.

1. Order Processing Time

All orders are processed within 2-7 days after payment confirmation.

Orders are processed:

  • Monday to Saturday
  • Excluding public holidays and major festivals

Please note:

  • Orders placed after business hours may be processed on the next working day.
  • During peak seasons, festive periods, or promotional sales, processing times may be slightly extended.

2. Shipping Methods Available

We offer the following shipping options depending on your location and product availability:

  • Standard Shipping
  • Local Delivery (select locations only)

We work with trusted courier and logistics partners to ensure safe and timely deliveries across India.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

Delivery Area  Estimated Delivery Time
Metro Cities [2-5 BUSINESS DAYS]
Other Cities & Towns [2-7 BUSINESS DAYS]
Remote/Rural Areas [5-10 BUSINESS DAYS]

Delivery timelines are estimates only and may vary due to:

  • Weather conditions
  • Courier delays
  • High order volumes
  • Public holidays
  • Operational disruptions beyond our control

4. Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight
  • Order value
  • Shipping method selected

All applicable charges and taxes will be displayed before payment confirmation.

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email and/or SMS
  • Tracking ID/AWB number
  • Courier partner details

You can use the tracking link provided to monitor your shipment status in real time.

If you do not receive tracking details, please contact our support team.

6. Delivery Issues & Delays

While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier service interruptions
  • Weather conditions
  • Remote delivery locations
  • Incorrect shipping details
  • Public holidays or peak-season demand

If your order is significantly delayed, please contact us and we will assist you as quickly as possible.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete details are provided:

  • Delivery may be delayed
  • Re-delivery charges may apply
  • Orders may be returned to us

If a package is returned due to failed delivery attempts or customer unavailability, additional shipping charges may apply for re-shipment.

8. Damaged or Missing Items

If your package arrives damaged, tampered with, or with missing items, please contact us within 24-48 Hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos/videos of the package and products received

We will review the issue and provide an appropriate resolution.

9. International Shipping

We currently:

  • DO NOT offer international shipping.

10. Contact Us

For any shipping-related questions or support, please contact:

Business Name: First Harvest
Email: customercare@firstharvest.in
Phone: +91 90822 84258

We appreciate your trust in First Harvest and are committed to delivering a smooth shopping experience.