Terms of service

Welcome to First Harvest. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under parental supervision.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.

We reserve the right to refuse service to anyone at any time for any reason.

2. Account Terms

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities conducted under your account.
  • You must notify us immediately of any unauthorized access or security breach.

We reserve the right to suspend or terminate accounts found violating these Terms.

3. Product Information & Descriptions

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate.

However:

  • Product colors may vary slightly due to screen/display differences.
  • Packaging may occasionally differ from images shown.
  • Minor variations in natural products such as nuts, seeds, and dry fruits may occur.

We reserve the right to modify product details without prior notice.

4. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

We accept payments through secure third-party payment gateways, including but not limited to:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Other supported payment methods

Orders will only be processed after successful payment confirmation.

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud or unauthorized activity

In case of cancellation after payment, the refund will be processed to the original payment method within 10 to 30 days.

6. Shipping and Delivery

We aim to process and dispatch orders within 2-7 Business Days.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather or unforeseen circumstances

While we strive for timely delivery, delays may occasionally occur.

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses resulting from incorrect address information.

7. Returns, Replacements & Refunds

Due to the consumable nature of food products, returns may only be accepted under specific circumstances, such as:

  • Damaged products
  • Incorrect items delivered
  • Expired products
  • Missing items

To request a return or replacement, customers must contact us within 24-48 hours of delivery with:

  • Order details
  • Photos/videos of the issue

Approved refunds will be processed within 10 to 30 days.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Branding
  • Website design

is the property of First Harvest and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes
  • Violate applicable laws or regulations
  • Attempt unauthorized access to systems or data
  • Spread malware or harmful code
  • Use the website for fraudulent activities
  • Copy or exploit website content without permission

Violation of these Terms may result in legal action and termination of access.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Transactions conducted on external websites

Users access third-party websites at their own risk.

11. Limitation of Liability

To the maximum extent permitted by law, First Harvest shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Delays in delivery
  • Technical interruptions
  • Allergic reactions or misuse of products

Customers are advised to review ingredient information carefully before consumption.

Our total liability shall not exceed the amount paid for the purchased product.

12. Indemnification

You agree to indemnify and hold harmless First Harvest, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Violation of applicable laws

13. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in Mumbai/Maharashtra, India.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes will become effective immediately upon posting on the website.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Business Name: First Harvest
Email: customercare@firstharvest.in
Phone: +91 90822 84258