Refund policy

At First Harvest, customer satisfaction is important to us. We take great care in delivering fresh and high-quality products. If you experience any issue with your order, please review our Return & Refund Policy below.

1. Return Eligibility

Due to the consumable nature of food products, returns are accepted only under the following circumstances:

  • Product received is damaged or defective
  • Wrong product delivered
  • Missing items in the order
  • Expired product received
  • Package received in tampered condition

To be eligible for a return or replacement:

  • The issue must be reported within 24-48 Hours of delivery
  • The product must remain unused or substantially unused
  • Original packaging, labels, and invoice should be retained
  • Clear photos/videos of the product and packaging must be provided

2. Non-Returnable Items

For safety and hygiene reasons, the following items are generally non-returnable:

  • Opened or consumed food products
  • Products damaged after delivery
  • Items returned without original packaging
  • Products purchased during clearance or special sale events (unless damaged or defective)

We reserve the right to reject return requests that do not meet our eligibility criteria.

3. How to Request a Return or Refund

To initiate a return, replacement, or refund request, please contact us at:

Email: customercare@firstharvest.in
Phone: +91 90822 84258

Please include:

  • Order number
  • Description of the issue
  • Photos/videos of the product and packaging

Our support team will review your request and respond as soon as possible.

4. Refund Process & Timing

Once your return/refund request is approved:

  • Refunds will be processed to the original payment method
  • Refunds may take 10-30 Days to reflect depending on your bank or payment provider

If payment was made via:

  • UPI
  • Credit/Debit Card
  • Net Banking
  • Wallets

the refund will be issued through the same payment method wherever possible.

5. Exchange & Replacement Options

We may offer:

  • Product replacement
  • Exchange for a similar product
  • Store credit
  • Refund

depending on product availability and the nature of the issue.

Replacement products will be shipped subject to stock availability.

6. Damaged or Defective Products

If you receive a damaged, defective, leaking, or incorrect product:

Please contact us within 24-48 Hours of delivery with:

  • Photos/videos of the product
  • Outer packaging images
  • Order details

We will investigate the issue and arrange an appropriate resolution as quickly as possible.

7. Return Shipping Costs

If the return is due to:

  • Wrong product shipped
  • Damaged or defective product
  • Missing item issue

we will bear the return shipping costs wherever applicable.

If the return is requested for any other reason, return shipping charges may be borne by the customer.

8. Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once the order has been dispatched, cancellation requests may not be accepted.

Refunds for cancelled orders will be processed within 10-30 Days.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Reach out to us for assistance

Some financial institutions may take additional processing time.

10. Contact Us

For any return, refund, or exchange-related questions, please contact:

Business Name: First Harvest
Email: customercare@firstharvest.in
Phone: +91 9082284258

We appreciate your trust in First Harvest and are committed to providing a smooth and reliable shopping experience.